Learn to recognise your emotions
Learn to empathise with others
Develop High Self-Esteem
manage emotional upsets
other related areas
And finally, the development of EQ forcefully impacts your professional life in many ways. EQ requires the development of certain specific emotional skills. Some of the management areas where emotional skills can be developed to have gainful outcomes are:
- Corporate Culture: Creating an environment where employees feel safe, trusted, special, needed, included, important, cooperative, focused, productive, motivated, respected and valued.
- Hiring: Selecting employees who are relatively high in emotional intelligence, that is, emotionally sensitive, aware, optimistic, resilient, positive and responsible.
- Customer Service: Develop EQ to help your customers feel heard, understood, helped, served, respected, valued and important.
- High Technology Management: Helping technical experts in improving their emotional and people skills, that is, creating a high-tech, high-touch workplace.
- Turnover: Realising turnover reduction by helping employees feel appreciated, recognised, supported, challenged, re- warded and respected.
- Training: Raising EQ at all levels of the business through emotional literacy and EQ awareness workshops.
- Productivity: Enhancing intrinsic motivation, increasing employee commitment, cooperation and cohesion. Reducing time spent on conflicts, turf battles, defensiveness and insecurity.
- Goal Setting: Setting goals based on feelings. For example, setting customer satisfaction as a goal and setting similar goals for employees, seeking feedback on feelings and measuring and tracking performance.
- Emotional Support: Mitigating negative emotions such as fear, worry, anxiety and stress. These negative emotions lower the functioning of the immune system, increase blood pressure, increase the risk of heart attacks and cancer, prolong recovery times and cause migraine headaches. On the other hand, it has been seen that providing emotional support leads to tangible health benefits.
- Leadership: A leader with high EQ is emotionally aware. Such a leader is also able to read universalised emotions in others, is emotionally literate in the sense that he or she is able to concisely articulate emotions; and has a broad vocabulary of feeling words. Thus, such a leader does not easily become defensive or angered. Apart from acknowledging fears and encouraging others to do likewise, the leader is empathic and accepts others and shows compassion, instead of being demanding and intolerant. Not only does the leader treat all feelings with respect, but is also inspiring and motivating.
- (Top business functionaries, corporates and businesses may like to go through THE EQ TEST to know more about themselves and their employees) Further, you may, like to read the popular book EMOTIONAL INTELLIGENCE AT WORK by Dr. Dalip Singh, published by SAGE PUBLICATIONS at https://in.sagepub.com/en- in/sas/author/dalip-singh. You may like to consult another insightful book by Prof NK Chadha, COUNSELLING SKILLS- Knowing the Self and Others, published by THE READERS Paradise, 2018.
Do you want To know your emotional health and its impact on physical health? then Take the Test.
- The reasons for losing customers and clients are 70% EQ-related (e.g., didn’t like that company’s customer service).
- 50% of time wasted in business is due to lack of trust.
- In one year, the US Airforce invested less than $10,000 for emotional competence testing and saved $2,760,000 in recruitment.
- In a multinational consulting firm, partners who showed high emotional intelligence (EQ) competencies earned 139% more than the lower EQ partners.
- American Express tested emotional competence training on Financial Advisors; trained advisors increased business 18.1% compared to 16.2%, and nearly 90% of those who took the training reported significant improvements in their sales performance. Now all incoming advisors receive four days of emotional competence training.
- After training in emotional competencies, lost-time accidents were reduced significantly, formal grievances were reduced to a large extent, and the productivity goals were surpassed.
- Top performing sales clerks are 12 times more productive than those at the bottom and 85 percent more productive than an average performer. About one-third of this difference is due to technical skill and cognitive ability while two-thirds is due to emotional competence.
- Research indicates that only 7% of leadership success is attributable to intellect; 93% of success comes from trust, integrity, authenticity, honesty, creativity, presence, and resilience.
- At L’Oreal, sales agents selected on the basis of certain emotional competencies significantly outsold salespeople selected using the company’s old selection procedure by $91,370, for a net revenue increase of $2,558,360. Salespeople selected on the basis of emotional competence also had 63% less turnover during the first.
10. The most effective leaders are warmer, more outgoing, emotionally expressive, dramatic, and sociable.
- Workers with high work pressures and poor time management skills are twice as likely to miss work; employees who have strong self-management skills cope better with work pressures.